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when dathorn will accept new orders aagain?
| Posted by parkinghost, 09-02-2003, 12:48 PM |
| I have been waiting quiet a while and it seems that they sell thier plans quiet quick and re-build a new server slowly. anyone knows when they will have new server arrived?
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| Posted by diederik, 09-02-2003, 12:49 PM |
| sales@dathorn.com
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| Posted by RossMAN, 09-02-2003, 12:55 PM |
| It's funny how there's always a waiting list for dathorn accounts, I had to wait 1-2 weeks to get mine
If you look here there's an e-mail list you can subscribe to, you'll be notified when new accounts are being accepted.
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| Posted by Ash, 09-02-2003, 12:55 PM |
| Are they building their own servers? i wasn't aware of that.
If they are it's not something that you can do overnight. Given their success so far and the amount of praise that you hear for them, i pretty sure they wont just sit back an accept what they have.
But from their point of view, that success means they can now sit down and take the time to look over where they are upto, study what's working and what's not and make any needed changes to improve things for them and their customers.
They don't need to rush into getting new servers up just to pay the bills, if they did, that would be a bad thing.
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| Posted by maiself, 09-02-2003, 01:00 PM |
| me too.. hoping dathorn registration counter will reopen soon..
hopefully this week.. ermm.. if not.. need to go to other host.. vshosting.. maybe
heard bout dathorn in process to place their servers at RackMy
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| Posted by RossMAN, 09-02-2003, 01:01 PM |
| XeroMedia - Here's more details, specs are as follows.
I wonder how the datacenter/bandwidth/network are?
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| Posted by Jon FB, 09-02-2003, 04:16 PM |
| dathorn is hard to get accounts to. Dathron said because there hasnt been any accounts for a while that once they get up they probley will be gone in couple of hours.
they usally sell all there accounts within couple hours to couple of days max. So if you going to go with dathorn hope you got coffe
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| Posted by Dathorn-Andrew, 09-02-2003, 04:30 PM |
| As you may or may not know, there is an extensive attack targeting our servers - one in certain is taking the brunt of it. Once we get this taken care of we will be working with The Planet to provider a permanent solution to all of our existing servers there.
Then we've yet to even get back to the reason that orders were halted in the first place, we need to make the transition over to our new billing system. There is a fair amount that still needs to be done as far as this goes.
Having said that, we obviously want to open up the order forms as soon as possible but we are not going to rush things unnecessarily.
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| Posted by Locke, 09-02-2003, 10:04 PM |
| Also, Dathorn's ideal is to take care of current customers moving in, before they expand. Smart move, and it helps prevent growing pains.
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| Posted by UH-Matt, 09-02-2003, 10:16 PM |
| Maybe Andrew should consider hiring a member of staff *shock horror*
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| Posted by ThePrimeHost, 09-02-2003, 10:22 PM |
| From what I understand he already has some staff to answer tickets and monitor his forum.
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| Posted by UH-Matt, 09-02-2003, 10:23 PM |
| edit.
Last edited by UH-Matt; 09-02-2003 at 10:33 PM.
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| Posted by RossMAN, 09-02-2003, 10:51 PM |
| This is almost 4 months old but read the By 5/25 post.
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| Posted by Bios, 09-03-2003, 12:38 AM |
| I got my account the first day I signed up
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| Posted by parkinghost, 09-03-2003, 11:46 AM |
| I am so curious how many account Dathorn put on one server
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| Posted by qm8309, 09-03-2003, 02:21 PM |
| they must be doing something rite. my site with them was always blazing fast and support was always very responsive. a great company to deal with.
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| Posted by M7I, 09-03-2003, 03:29 PM |
| However many it is. They do seem to be doing it right.
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| Posted by Acroplex, 09-03-2003, 07:08 PM |
| To test the speed go to http://develegas.com
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| Posted by Locke, 09-04-2003, 05:24 AM |
| You always were a cynical fellow. Many people do this, taking care of current customers is smart, overextending your practice so you can accustom to others doesn't necessarily mean it's better, could be worse. Never bite more than a mouthful, and never waste what you buy.
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| Posted by intraweb, 09-06-2003, 02:58 PM |
| Too many problems for me...
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| Posted by Charon, 09-06-2003, 09:51 PM |
| What a stupid statement!
So they've had a DDos attack - so could anyone - but at least they admit it and it has been sorted. In fact, the server response is quicker than it was prior to the attack.
Secondly, with regards to not accepting new orders until the new billing system is sorted - how is that a problem? I could understand your statement if they were taking new orders and new signups were having problems but by not taking new orders until any problems are ironed out, how is that a problem?
intraweb, looking forward to your response.
Last edited by Charon; 09-06-2003 at 09:56 PM.
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| Posted by intraweb, 09-06-2003, 11:21 PM |
| DDos attacks are to be expected in this business, the question is how prepared you are to deal with them. Not having the server properly configured & not having a firewall in place doesn't sound like good planning to me.
This is kid stuff. I can't see a reason in the world for a large hosting reseller to be using Pay Pal, Pay Systems, 2checkout, etc., If you are letting your billing system prevent you from taking new orders - again this goes back to my last comment of poor planning.
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| Posted by amitabh, 09-07-2003, 04:24 AM |
| From what I could get from www.whois.sc, they have approximately 300 accounts per server. That seems to be a pretty nice figure when you hosts have 450-500 accounts on computer.
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| Posted by amitabh, 09-07-2003, 04:26 AM |
| As a correction, the site lists the number of domains hosted over the server. So the number of acounts could be less.
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| Posted by parkinghost, 09-07-2003, 05:54 AM |
| wow, 300!!!
So it is like more than 3000 USD per month per server.
It is not too bad for Dathorn if they could manage server well with low loadings.
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| Posted by Aussie Bob, 09-07-2003, 06:45 AM |
| No way in the world would Andrew have 300 WHM accounts on a server.
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| Posted by Razer, 09-07-2003, 10:12 AM |
| http://forums.dathorn.com/index.php?act=ST&f=1&t=2876&
Its not because of pay pal, pay systems or 2CO, its because they are upgrading to a new billing system that is going to use ubersmith. Look at the link above.
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| Posted by Dathorn-Andrew, 09-07-2003, 01:00 PM |
| Try dividing that number by at least 6 and you'll be much closer.
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| Posted by Aussie Bob, 09-07-2003, 01:04 PM |
| Exactly.
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| Posted by Daver, 09-07-2003, 07:56 PM |
| I don't see anywhere in his post where they said they didnt have a Firewall or where not properly configured... There are several different types od DDOS attacks the most wide spread currently (that I have seen) are bandwidth attacks typically attacking a host name (or single IP) on a network but if you have 3000 zombied Windows PCs sending you garbage traffic on Cable modems (say each is sending you 25k) do the math it will fill your pipe and if your provider isnt in on the mix your down, period.. Once the pipe is full its full wether its usefull traffic or not..
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| Posted by rickylau, 09-10-2003, 07:05 AM |
| back to the question, dathorn started accept new orders just a few hours ago and I get one.
but currently, the dathorn.com site seems not working properly
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| Posted by Aussie Bob, 09-10-2003, 07:57 AM |
| Yeah, I get the apache page from here. I'm sure it'll be back to normal shortly.
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| Posted by UH-Matt, 09-10-2003, 07:59 AM |
| Depends what happened
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| Posted by UH-Matt, 09-10-2003, 08:15 AM |
| Andrew, make sure you change all the passwords for your main server asap.
If someone hijacked your IP and then you tried to login to any services on your server they could well have logged your passwords before returning the IP addresses.
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| Posted by genesis, 09-10-2003, 09:03 AM |
| I must say that I read this thread with amusement. What is all the fuss of getting an account with Dathorn, anyway. With what I've been reading here, if they were as good as people make them out to be, then they would be more than willing to take on new customers. I have yet to find any company that would not accept new clients, unless, of course they could not cope because they are not well staffed! Look around the many posts here, and I've seen much better deals, with better suport and no ongoing problems with signing up!
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| Posted by ThePrimeHost, 09-10-2003, 09:58 AM |
| When you grow to a particular size, you have to stop worrying about new orders and keep your focus where it should be, on your current customers.
Kind Regards,
-Darrell
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| Posted by littleminx, 09-10-2003, 10:06 AM |
| I have to say, the fact that Dathorn doesn't take on new customers until Andrew feels like he can handle them, is one of the reasons why I signed up with them. I've been with a few hosting companies that grew too big, too soon and couldn't handle the new influx of customers. I've read some topics here recently, about that happening to some companies right now. For the price, the reliability and the no-nonsense support (I also like that we're always kept fully informed of any problems - after having a Feature Price account and an account with another company where I was given the run-around in 18 trouble tickets before finally being told that there was nothing they could do with a problem they caused) I think Dathorn is worth the wait.
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| Posted by ThePrimeHost, 09-10-2003, 10:08 AM |
| Well said.
Kind Regards,
-Darrell
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| Posted by Charon, 09-10-2003, 10:22 AM |
| Try looking instead of guessing: http://clook.net/order.php?package
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| Posted by Aussie Bob, 09-10-2003, 11:35 AM |
| We've shutoff the order form several times. Sometimes it's nice to have a break from new accounts, while you can consolidate your current client base. Afterall, it's your current client base that pays the bills.
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| Posted by VanHost, 09-11-2003, 01:39 AM |
| I see nothing wrong with not accepting new orders. People sign up for a company, a lot of times, solely based on support. If bringing new clients is going to compromise that support, then you owe it to your current clients to not accept orders.
Just my 2 cents, and I have never worked with Dathorn, but from what I read it seems to be working for them.
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| Posted by Alf, 09-11-2003, 10:07 AM |
| Your website is hosted on the same server than the Dathorn website and forums.
This server is at RackShack and is not used to host the customers of Dathorn.
The Dathorn servers for the customers are at ThePlanet, RackMy and Neutelligent (not used for any more new accounts).
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